Delivery Policy

At Atelier Annie Sène, we are committed to shipping your artworks and items with care and efficiency, so you can enjoy your purchases quickly and safely.
1. delivery zones
We currently deliver :
 Across Canada
 
 Internationally, on request or according to the address indicated at the time of order.
 
2. Processing times
 Orders are generally processed within 2 to 5 working days after receipt of payment.
 
 During busy periods or special events, this time may be slightly extended.
 
3. Delivery times
 Canada: 3 to 10 working days, depending on destination
 
 International: 7 to 21 working days, depending on country
 
Delays may occur beyond our control (customs, weather, high volume, etc.).
4. Delivery charges
 Delivery charges are calculated automatically at checkout, based on weight, destination and product type.
 
 Free delivery may be offered for certain promotions or minimum orders (where applicable, information will be specified on the site).

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5. Parcel tracking
A tracking number is provided by e-mail as soon as the order is shipped, if the carrier allows it. You can track your order at any time.

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6. Delivery of original works of art
For original works of art, special care is taken with packaging to protect the integrity of the work during transport. In some cases, specialized transport may be required. If this is the case, we will contact you directly after the order has been placed.

7. Delivery not received or damaged
If your order is lost, damaged or incomplete:
 Please contact us at anniesene99@gmail.com within 7 days of estimated receipt.
 
 Include photos of the item and packaging in case of damage.
 
We will do our best to resolve the situation quickly.

Translated with DeepL.com (free version)